Frequently Asked Questions

You are welcome to check in from 3:00 PM. Check-out is possible until 12:00 PM.

This is possible based on availability.

Early check-in

• From 12:00 PM: You can check in early at no extra cost if your room is already available.

• Before 12:00 PM: extra Early check-in is available for an additional fee of €50.

Late check-out
You can request a late check-out at the reception 24 hours before departure. For our suites and penthouses, late check-out is available until 2:00 PM. The additional fee depends on your preferred check-out time:

• Until 2:00 PM: €25

• Until 4:00 PM: €50

• Until 6:00 PM: €75

• Until 8:00 PM: €100

The prices listed do not include the 12.5% tourist tax.

Yes, our reception is open 24 hours a day. This means you can also check in later in the evening.

Have you chosen to pay upon arrival? Then your reservation is guaranteed until 6:00 PM on the day of arrival. If you expect to arrive after 6:00 PM, please notify our reception in advance. Prepaid reservations are also guaranteed after 6:00 PM.

Yes, we offer free luggage storage before check-in and after check-out.

This depends on the rate you have chosen.

• If you have chosen to pay upon arrival, you have booked a flexible rate. You can change or cancel your reservation free of charge until 3:00 PM one day before arrival. After this, 100% of the first night will be charged.

• With a prepaid booking, you have booked at a cheaper rate. Your reservation cannot be changed or canceled free of charge. In that case, 100% of the entire stay will be charged.

• For reservations via an external party such as Booking.com or Expedia, please contact the relevant party directly.

Have you forgotten or lost something during your stay? Then check our Lost & Found page. Via iLost, you can search for your lost item online and claim it directly if it has been found.

Yes, you can park in our paid parking garage under the hotel. The garage has 131 parking spaces and a maximum clearance height of 2.10 meters. Parking is possible based on availability and cannot be reserved in advance.

• Hourly rate: €4

• Daily rate: €25

In the area, street parking is paid from Monday to Friday from 9:00 AM to 7:00 PM. The rate is €5.37 per hour. On weekends you can park for free on the street.

Yes, our parking garage has 6 charging points with a power of up to 22 kW. Reservations are not possible. You can use them depending on availability.

Overamstel metro station is the nearest station. Upon arrival, take the exit towards Joan Muyskenweg. The hotel is about a 3-minute walk from the station.

Plan your route from:

• Schiphol Airport

• Amsterdam Central Station

• Amsterdam South

From the hotel, it is about a 3-minute walk to Overamstel metro station. Take metro line 51 towards Central Station and reach the center of Amsterdam in about 12 minutes.

Plan your route to:

• Amsterdam Central Station

The RAI, Johan Cruijff ArenA and Ziggo Dome are easily accessible from the hotel by public transport. Overamstel metro station is about a 3-minute walk from the hotel.

Plan your route to:

• RAI Amsterdam

• Johan Cruijff ArenA

• Ziggo Dome

Yes, this is possible depending on availability. A surcharge of €10 per night applies to a baby cot. An extra bed is only possible in selected room types and costs €40 per night. Please contact us in advance to discuss the possibilities. The prices listed do not include the 12.5% tourist tax.

The windows cannot be opened. However, all rooms have an individual climate control system, allowing you to set the desired room temperature yourself.

The options vary by room. Would you like to stream or cast? Please let us know before arrival if possible. We will discuss the options with you.

Unfortunately, pets are not allowed except for assistance dogs.

Yes, our hotel has wheelchair accessible rooms. If you need accessible facilities, you can choose our Comfort Accessible Room.

Our breakfast buffet is served daily in Buffet 't IJ on the first floor.

• Monday to Friday: 6:30 AM - 10:30 AM

• Saturday and Sunday: 7:00 AM - 11:30 AM

Have you not booked breakfast yet? You can add it in advance or arrange it on the day itself.

In the hotel, you will find Buffet 't IJ, Restaurant Amstelle and Bar Moqum.

• Buffet 't IJ: breakfast is available during the stated opening hours.

• Restaurant Amstelle: lunch and dinner. We recommend booking in advance.

• Bar Moqum: reservations are not possible. Walk-ins are welcome

Yes, room service is available for a surcharge of €10 per order.

• Breakfast: available between 7:00 AM and 11:00 AM.

• Dinner: from 5:00 PM to 11:00 PM, you can order dishes from the Bar Moqum menu.

• Pizza: available 24 hours a day.

Would you rather pick up your order yourself? Then there is no room service surcharge.

Yes, during your stay you can use the wellness, the outdoor swimming pool and the gym for free.

There is no age restriction. Children under 16 may only enter the wellness area, outdoor pool, and gym under adult supervision. We ask you to respect the peace and privacy of other guests.

The wellness area, outdoor pool, and gym are open all year round. You are welcome to use these facilities daily at the following times:

• Wellness: 08:00 AM - 10:30 PM

• Outdoor pool: 08:00 AM - 10:30 PM

• Gym: 06:00 AM - 12:00 AM

Yes, wearing swimwear is mandatory in the wellness area. Forgot your swimwear? Swimsuits and swim trunks are available at the reception for €20 each.

Yes, you can change in the communal changing room for both men and women. Here, you can also store your personal belongings in a locker. You do not need to bring your own towels; they are available in the wellness area.

Yes, at the reception you can pick up a set with a bathrobe and slippers for €5 per person. A €10 deposit is required for the bathrobe and will be refunded when you return it.

Are you staying in a suite or penthouse? Bathrobes and slippers will be ready for you in your room.