Safe and comfortable

At Van der Valk, the health, safety and well-being of our guests and employees has the highest priority. In order to guarantee your health and safety, we would like to ask you to observe the following policy during your visit to our hotel:

• Follow indicated hygiene measures
• Payment can only be made by debit or credit card.

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 Frequently asked questions

Can Van der Valk be open as a hotel and restaurant?
Yes, according to government guidelines it is allowed to be open as a hotel. Food and beverage is closed for everyone. 

Is visiting a Van der Valk hotel safe?
Van der Valk takes your health and that of the employees very seriously. We have tightened measures within the hotel so that this can be guaranteed. All Van der Valk hotels are furnished according to the guidelines of the government. As a hotel, we do everything we can to keep risks to a minimum.

Is it possible to order room service?
Yes, for a subcharge of €10. 

Can I cancel or change my booking?
With a refundable rate you can cancel or change your trip for free up to 24 hours before your stay. In principle, you cannot cancel the trip in case of a non-refundable booking. For questions about this, please contact the hotel via reserveringen@amsterdam.valk.com or call +31 (0) 20 800 11 00.

Can I change my booking on the day of arrival if I have a cold or cough?
We ask you to contact the hotel via reserveringen@amsterdam.valk.com or +31 (0) 20 800 11 00.