Safety measures COVID-19

As of Tuesday, 12th of January 2021, the following measures will apply: 

Van der Valk Hotel Amsterdam - Amstel is open. The restaurants are closed until 9 February 2021. We would like to ask you to take these measures into account to ensure your health and that of our employees. We hope to welcome you soon for a safe and comfortable stay at Hotel Amsterdam - Amstel.

Thank you for understanding and trust in our hotel.

View our taken measures

  • Safe and comfortable stay 
  • Restaurants
  • Facilities
  • Frequently asked questions

 Safe and comfortable stay

At Van der Valk, the health, safety and well-being of our guests and employees has the highest priority. In order to guarantee your health and safety, we would like to ask you to observe the following policy during your visit to our hotel:

  • Wear a face mask
  • Follow indicated walking direction and hygiene measures
  • Keep 1.5 meters distance from other guests and employees
  • Do not shake hands with fellow guests or hotel staff
  • Wash your hands regularly and in accordance with RIVM guidelines
  • Use paper towels to dry your hands
  • Cough and sneeze in your elbow and turn away from fellow guests and hotel staff
  • Preferably pay with pin or contactless

Do you have symptons of a cold, such as a runny nose, sneezing, sore throat, mild cough or a fever? Then we ask you to stay at home and not to come to the hotel.

We do everything we can to make your stay as safe and comfortable as possible. Thank you for your confidence in Van der Valk and we hope to welcome you in our hotel soon. If you have any questions, please do not hesitate to contact our reception via +31(0)20 800 1100.

 


 Restaurants

Restaurant Amstelle, Bar Moqum and Buffet 't IJ are - according to guidelines from the government - closed until 9 February 2021.

Pick-up breakfast package and dinner
To still be able to provide hotel guests with food, we offer pick-up options. These can be viewed here.

Room service
Not possible, as in line to the guidelines of the government of the Netherlands.

Fitness & Wellness

Gym Adam
Closed until 9 February 2021 according to guidelines from the government.

Wellness De Tropen
Closed until 9 February 2021 according to guidelines from the government.


 Frequently asked questions

Can Van der Valk be open as a hotel and restaurant?
Yes, according to government guidelines it is allowed to be open as a hotel. Food and beverage is closed for everyone. 

Is visiting a Van der Valk hotel safe?
Van der Valk takes your health and that of the employees very seriously. We have tightened measures within the hotel so that this can be guaranteed. All Van der Valk hotels are furnished according to the guidelines of the government. As a hotel, we do everything we can to keep risks to a minimum.

As a hotel guest, can I use the restaurant facilities?
No, according to the guidelines of the government, the restaurants are closed for hotel guests.

Is it possible to order room service?
No, according to the guidelines of the government it is not possible to order roomservice.

Can I cancel or change my booking?
With a refundable rate you can cancel or change your trip for free up to 24 hours before your stay. In principle, you cannot cancel the trip in case of a non-refundable booking. For questions about this, please contact the hotel via reserveringen@amsterdam.valk.com or call +31 (0) 20 800 11 00.

Can I change my booking on the day of arrival if I have a cold or cough?
We ask you to contact the hotel via reserveringen@amsterdam.valk.com or +31 (0) 20 800 11 00.