Safety measures COVID-19

Van der Valk Hotel Amsterdam - Amstel is open and applies stricter measures. We would like to ask you to take these measures into account to ensure your health and that of our employees. We hope to welcome you soon for a safe and comfortable stay at Hotel Amsterdam - Amstel.

Thank you for understanding and trust in our hotel.

View our taken measures

  • Safe and comfortable stay 
  • Restaurants
  • Facilities
  • Frequently asked questions

 

Safe and comfortable stay

At Van der Valk, the health, safety and well-being of our guests and employees has the highest priority. In order to guarantee your health and safety, we would like to ask you to observe the following policy during your visit to our hotel:

  • Follow indicated walking direction and hygiene measures
  • Keep 1.5 meters distance from other guests and employees
  • Do not shake hands with fellow guests or hotel staff
  • Wash your hands regularly and in accordance with RIVM guidelines
  • Use paper towels to dry your hands
  • Cough and sneeze in your elbow and turn away from fellow guests and hotel staff
  • Preferably pay with pin or contactless

Do you have symptons of a cold, such as a runny nose, sneezing, sore throat, mild cough or increase to 38 degrees Celsius? Then we ask you to stay at home and not to come to the hotel.

We do everything we can to make your stay as safe and comfortable as possible. Thank you for your confidence in Van der Valk and we hope to welcome you in our hotel soon. If you have any questions, please do not hesitate to contact our reception via +31(0)20 800 1100.

 


 

Restaurants

Buffet 't IJ, Restaurant Amstelle and Bar Moqum are - according to guidelines from the government and RIVM - open for hotel guests only. This with the following measures: 

  • We ask you to make a reservation in advance at the reception or via our online guest information 
  • We work with warning stickers and ask you to follow them
  • We ask you to wait 1.5 meters away from each other until our host shows you a table
  • We only receive guests from joint households or 4 people
  • Keep a distance of 1.5 meters. Both to our staff and other guests
  • In order to maintain sufficient distance, we serve out with an appropriate distance via side tables after which you can pick up your order yourself
  • Our staff wears a face mask 

Buffet 't IJ
The buffet restaurant is - according to government and RIVM guidelines - open for breakfast. You can make a reservation for a time slot of 1.5 hours at the reception desk at check-in.

Opening hours:
Monday to Friday 06:30 - 10:30
Saturday and Sunday 07:00 - 11:00

Restaurant Amstelle
The restaurant is - according to government and RIVM guidelines - open for lunch and dinner. You can make a reservation for a time slot of 1.5 hours via our website or at the reception of the hotel. View the menu here.

Opening hours:
Daily 08:00 - 21:00 (last entry, closing 22:00)
Lunch 12:00 - 15:30
Dinner 17:00 - 21:00

Bar Moqum
The bar is - according to government and RIVM guidelines - open for drinks and bites. Reservations can be made at reception. View the menu here.

Opening hours:
Daily 14:00 - 21:00 (last entry, closing 22:00)

Room service
We offer pizza 24/7 for our hotel guests and between 12:00 - 22:00 you can choose from our room service card. For each order we charge a surcharge of €10,-. View the menu here.

Fitness & Wellness

Gym Adam
The fitness is available upon reservation. We take the guidelines into account and allow a small number of rooms at the same time.

Each room can make a reservation for one time block of 60 minutes. You can make your reservation request at reception. Please note that a reservation can be made based on availability.

Opening hours:

Daily 07:00 - 22:00

 

Wellness De Tropen
The swimming pool and wellness area are available upon reservation. We take the guidelines into account and allow a small number of rooms at the same time.

Each room can make a reservation for one block of 60 minutes. You can make your reservation request at reception. Please note that reservations may be made subject to availability.

Opening hours:

Daily 07:00 - 22:00


 

Frequently asked questions


Can Van der Valk be open as a hotel and restaurant?
Yes, according to government guidelines it is allowed to be open as a hotel. Food and beverage outlets in the restaurant for our hotel guests may be open. 

Is visiting a Van der Valk hotel safe?
Van der Valk takes your health and that of the employees very seriously. We have tightened measures within the hotel so that this can be guaranteed. All Van der Valk hotels are furnished according to the guidelines of the RIVM. As a hotel, we do everything we can to keep risks to a minimum.

As a hotel guest, can I use the restaurant facilities?
Yes, as a hotel guest you can use the restaurant. We use stricter measures here to make your visit to our restaurant as safe as possible. The à la carte restaurant is open but the Live Cooking buffet restaurant is closed to ensure your health.

Is it possible to order room service?
Yes, you can order room service from your hotel room via reception. You can have breakfast, lunch and dinner brought to your hotel room.

What facilities are open in the hotel?
Yes, ask at the reception about the possibilities.

Is it possible to use facilities such as renting an (electric) bicycle at the hotel?
This is possible. Contact the reception to discuss the possibilities

Can I cancel or change my booking?
With a refundable rate you can cancel or change your trip for free up to 24 hours before your stay. In principle, you cannot cancel the trip in case of a non-refundable booking. For questions about this, please contact the hotel at info@amsterdam.valk.com or call +31 (0) 20 800 11 00.

Can I change my booking on the day of arrival if I have a cold or cough?
We ask you to contact the hotel via info@amsterdam.valk.com or +31 (0) 20 800 11 00.